Culture & Leadership Performance Measurement (QCOM)

Most companies focus on commonly used Quantitative Metrics of Business Performance, such as profitability, customer satisfaction and employee retention.

These quantitative metrics are the outcome of Qualitative Organisational Performance. The more critical measurements for successful performance are Qualitative Key Performance Indicators (KPIs) and/or Key Performance Drivers (KPDs).

In order to identify and action these drivers in your organisation, Q Challenge has developed the action-oriented QCOM:

1. How do you define your desired qualitative Organisational Performance and how do you link it to your business / management processes?
2. Which Qualitative KPIs in the Organisational Performance are key to your business success?
3. Where do you stand today in relation to your desired Performance (e.g. as defined in your Balanced Scorecard)?
4. How do you translate the outcome of your Organisational Performance SWOT into actionable objectives?
5. How do you elaborate a focused action plan for different levels / areas in your organisation, based upon internal / external measurements?
6. How do you benchmark, use best practices and define leading indicators for future business results?

QCOM measures:

• Organisational Culture Performance and Potential.
• TEAM Performance and Potential.
• Leadership Performance and Potential.
• Individual Performance and Potential.
• Vertical/horizontal segments: Countries, SBUs, Departments, Job Function, and Levels.